General Bonus Terms and Conditions
These General Bonus Terms and Conditions govern all bonuses and promotions offered on the 9vgo platform. By participating in any bonus or promotion, you agree to these terms and to any Promotional Specific Terms that accompany a given offer. If a Promotional Specific Term conflicts with these General Terms, the Promotional Specific Term prevails for that promotion.
Governing Law and Language
The terms are governed by the laws of Malta. If there is a discrepancy between language versions, the English version shall prevail.
Eligibility and Account Status
Bonuses are available only to registered players who meet the minimum age and jurisdiction requirements published in the promotional materials and the site’s standard Terms and Conditions. Verification of identity, age, and residence may be required before bonuses are credited. Some jurisdictions may be excluded from promotions.
Bonuses are awarded to a single player per person and, where applicable, per household, shared computer or shared IP address, email address, phone number, and payment method, unless otherwise stated in the offer terms. The operator reserves the right to withhold or confiscate bonuses and related winnings if duplicate accounts, fraud, or collusion are detected.
Acceptance of Terms
Claiming a bonus constitutes acceptance of these General Bonus Terms and Conditions and the specific terms of the individual promotion.
Types of Bonuses
- Welcome Bonus: A one-time offer for new players on their first qualifying deposit. The promotion description will specify the form of reward (e.g., deposit match, free spins) and its limits.
- Deposit Bonuses: Additional funds awarded as a percentage of a qualifying deposit. Details include minimum deposit, maximum bonus amount, and percentage match as stated in the offer.
- Free Spins: Free spins awarded on specified slot games. Winnings from free spins are usually subject to wagering requirements unless the promotion states otherwise. Free spins may have activation and expiry windows.
- Cashback: A percentage of net losses within a defined period returned as bonus funds under the terms of the promotion.
- Reload Bonuses and Loyalty Rewards: Recurring bonuses for existing players based on deposits, loyalty status, or other qualifying activity. Each promotion sets its own eligibility and amounts.
Wagering and Playthrough
Wagering requirements apply to most bonuses. A wagering requirement is the number of times the bonus (and, where applicable, the associated deposit) must be wagered before any winnings may be withdrawn. Absent the Promotional Specific Terms, the default wagering framework is as follows:
- : 25 times the combined value of the qualifying deposit and the bonus amount, unless a promotion states otherwise.
- Sportsbook bonuses: 16 times the bonus amount, unless a promotion states otherwise.
- No-deposit bonuses: Wagering requirements are stated in the promotion and refer only to the bonus funds.
Game contributions toward wagering are determined by the promotion terms. In general, slots contribute 100%, most table games contribute at reduced rates or not at all, and live dealer games typically contribute 0% unless stated otherwise. Some games may be excluded from wagering requirements. The actual contribution for each game is set in the Promotional Specific Terms.
Promotional bonuses and any winnings derived from them must be wagered within the period specified in the offer. If the time limit lapses, the bonus funds and any associated winnings may be forfeited.
Restrictions and Limitations
During wagering on an active bonus, there is a maximum stake per wager as defined in the promotion or, if not stated, a standard cap of the currency equivalent of €5 per bet/round. A bet exceeding the limit or a wager on a game excluded from bonuses may void the portion of the wager attributable to the bonus and may suspend or void the bonus and related winnings.
Bonuses are intended for fair play. Prohibited practices include, but are not limited to: multi-account creation; collusion or sharing accounts; deliberate delays or low-risk betting intended solely to meet wagering requirements; exploitation of software or games; use of VPNs or IP masking; and any other action the operator reasonably deems abusive. The operator may withhold, cancel, or reclaim bonuses and winnings if abuse is detected or suspected.
Bonus funds are not withdrawable at credit until wagering requirements are satisfied. Winnings derived from bonus funds are subject to the same wagering requirements. If a withdrawal is requested before meeting the wagering requirements, the bonus funds and any winnings tied to them may be forfeited.
Bonus Cancellation
A player may cancel an active bonus at any time through the account interface or by contacting support. Cancellation may result in forfeiture of the bonus and any winnings associated with it. The operator reserves the right to modify, suspend, or terminate any bonus or promotion at its discretion, including withholding bonuses if fraud, misuse, or a breach of these terms is detected.
Promotion-Specific Terms
Each promotion may have unique terms that supersede these General Terms. The Promotion-Specific Terms are provided alongside each offer and govern the eligibility, wagering, game limitations, expiry, and any caps or restrictions. In case of conflict, the Promotion-Specific Terms prevail for that offer.
Changes to the Bonus Policy
The operator may amend, suspend, or withdraw the Bonus Policy at any time. Material changes will be posted on the site. Continued participation in bonuses or promotions after changes constitutes acceptance of the revised terms.
Account Management and Verification
Players must maintain accurate and up-to-date account information. The operator may request documentation to verify identity, age, and address in relation to any bonus or withdrawal. Failure to provide verification may result in restriction of bonus eligibility or withholding of funds.
Contact and Support
Questions regarding these General Bonus Terms and Conditions or a specific promotion should be directed to 9vgo customer support through the available help channels within the account. Support agents will provide assistance in accordance with applicable laws and internal policies.