Our Commitment to Responsible Gaming
9vgo recognises that online gaming is entertainment and seeks to promote safe play through clear information and practical tools. This framework aims to reduce the risk of problem gambling while preserving your ability to enjoy gaming within defined limits.
Age Verification and Underage Access
Underage gambling is prohibited. We verify user age at registration and may request documentation to confirm identity and age. If age verification cannot be completed or is insufficient, the account may be suspended and funds withheld until satisfactory verification is provided. The legal gambling age varies by jurisdiction and users shall comply with local law. We advise prospective players to review local age requirements before participation.
Self Exclusion
- To initiate self exclusion you must contact our Customer Support. Self exclusion blocks access to the Player Account for an indefinite period. We will close your account and refund all remaining funds. You will not receive offers or promotions and you will not be able to reopen the account.
Cooling Off and Temporary Breaks
- You may request a Cool Down period via Customer Support. Upon approval you will receive a confirmation. The Cool Down period is a temporary break and is not a self exclusion.
- Extension of a Cool Down period takes effect immediately from the time of the adjustment. Shortening the Cool Down period is only possible after a 24 hour cooling off period, unless the existing Cool Down period ends within that 24 hour window, in which case it shall remain unaltered.
Underage Prevention and Parental Guidance
We implement measures to prevent access by minors, including date of birth checks during registration and the use of device level controls. We recommend the use of parental control software and monitoring practices. Users should keep login details secure and avoid sharing access with others to reduce the risk of underage participation.
Support and Access to Help
If you have concerns about your gambling activity or suspect another person is at risk, contact appropriate independent gambling support services in your jurisdiction. Our support team can provide information about available responsible gaming tools and how to enable them on your account.
Data Privacy and Compliance
We process personal data in accordance with our Privacy Policy and applicable law. Information collected for age verification and responsible gaming measures will be retained only for as long as necessary to enforce safety measures and compliance obligations. Data handling complies with anti money laundering and customer due diligence requirements where applicable.
Implementing Responsible Gaming Measures
To enable, adjust or terminate any responsible gaming measures, contact Customer Support. Upon receipt of your request, we will confirm the action and provide any relevant details or time frames for effect. You may modify or lift limits in accordance with our procedures and the applicable regulatory requirements.