Scope and application

This Privacy Policy applies to all personal data processed by 9vgo in connection with its online platform and services. It covers players, account holders, and website visitors who interact with 9vgo.

Personal data we collect

  • Identity data: name, date of birth, username or account ID.
  • Contact data: email address, telephone number, postal address provided for account verification.
  • Financial data: payment method details, bank accounts or digital wallets used for deposits and withdrawals, transaction history.
  • Account data: login activity, device identifiers, IP address, geolocation data when required for compliance or risk assessment.
  • Usage data: games played, timestamps, wager history, interactions with customer support, logs for security and fraud prevention.
  • Marketing preferences: consent status for communications and opt-out choices.

How we collect information

Information is collected directly from you when you register, deposit, withdraw, or contact support; automatically through your use of the platform via cookies and similar technologies; and from other sources only with your explicit consent or as permitted by law.

Purposes of processing

We process personal data to operate and maintain the platform, verify identity, process payments, communicate with you, deliver customer support, enforce our terms, and comply with legal obligations. We also process data for security, fraud prevention, and to provide personalized experiences where you have given consent.

Legal bases for processing

Our processing rests on: performance of contracts with you; legitimate interests such as security and fraud prevention; compliance with legal obligations; and consent where required for marketing or certain analytics.

Sharing of information

Personal data may be disclosed to service providers performing essential functions on our behalf (payments, hosting, IT support, analytics); to regulators or law enforcement when required by applicable law; and in connection with corporate transactions such as mergers or restructurings. All disclosures are governed by binding contractual obligations and safeguards.

International transfers

9vgo may transfer personal data to jurisdictions outside your residence. When we do so, we rely on approved safeguards to protect the data, such as standard contractual clauses and data protection agreements. Data may be processed in jurisdictions with different data protection laws, and we take steps to preserve data integrity and security.

Data retention

Personal data is retained for the period necessary to fulfill the purposes described in this policy and to comply with legal obligations. Account data and transactional records are kept for at least six (6) years after the last activity, unless a longer period is required by applicable law. Nonessential analytics data may be retained for up to three (3) years unless a longer period is mandated.

Data security

We implement proportionate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, or disclosure. Security measures include encryption of data in transit (TLS), encryption at rest where feasible, access controls, role-based permissions, regular vulnerability assessments, and mandatory staff training. Access to data is limited to personnel with a legitimate business need.

Cookies and tracking technologies

We use cookies and similar technologies to authenticate sessions, remember preferences, analyze usage, and support security. You may adjust cookie settings via your account controls or browser settings. For more information, see our Cookie Policy and consent tools where required by law.

Your rights as a data subject

  • Right of access: you may obtain confirmation of whether we process your personal data and request a copy of that data.
  • Right to rectification: you may correct inaccurate or incomplete data.
  • Right to erasure: you may request deletion of data in certain circumstances, subject to legal obligations.
  • Right to restriction of processing: you may request limited processing where applicable.
  • Right to data portability: you may obtain your data in a structured, commonly used format and transmit it to another controller where technically feasible.
  • Right to object: you may object to processing based on legitimate interests or for direct marketing, subject to overrides by law.
  • Right to withdraw consent: you may withdraw consent at any time for processing based on consent, without affecting the lawfulness of processing before withdrawal.
  • Right to lodge a complaint: you may lodge a complaint with the competent supervisory authority.

Minors

9vgo does not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a minor has been collected, we will take steps to close the account and delete the data, subject to applicable law. Parental consent may be required for processing of data belonging to minors where allowed by law.

Responsible gaming

9vgo promotes responsible gaming. You may set depositing limits, loss limits, wagering limits, session duration limits, and self-exclusion at any time. If you or someone you know needs help, contact support for guidance on limits, timeouts, or self-exclusion options.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will publish the date of the latest revision and, when material changes occur, provide notice on the platform. Continued use after changes constitutes acceptance of the revised policy.

Contact us

For questions about this Privacy Policy or to exercise your data rights, contact 9vgo via live chat on the platform or email [email protected]. We will respond within a reasonable timeframe and may require identity verification to comply with legal obligations.

Governing law and dispute resolution

This Privacy Policy is governed by applicable data protection law. Any disputes related to data processing may be subject to the appropriate supervisory authorities in the relevant jurisdiction.